Shipping policy

At Cavoire, we do everything we can to make ordering and receiving your products simple and smooth. If you have any questions or run into any problems, please don't hesitate to contact our customer service team. Here is everything you need to know about the processing and delivery of your order.

Delivery charges

Delivery is completely free, with no minimum spend. All our products are delivered directly to your door at no extra cost. We deliver within the United Kingdom.

Processing your order

Found the perfect product in our shop? We understand you'll want to enjoy it as soon as possible!

That's why we process and dispatch your order as quickly as we can. Here's how it works:

  • Orders are processed within 2 to 4 working days (Monday to Friday) after they are confirmed.
  • The cut-off time for same-day processing is 5:00 pm.

Once processed, your order will be dispatched. Delivery takes an average of 7 to 10 working days (Monday to Friday).

Order tracking

Once your order is confirmed, you will receive a tracking code by email within the following days. This lets you follow your parcel via our logistics partner. More information is available on our Track & Trace page.

Want to make sure your order is dispatched quickly? Feel free to call us, our team is here to help.

Damaged product?

If you receive a damaged product for the first time, we will send you a replacement free of charge. No refund is issued on a first claim. In the event of a second incident, you may choose between a replacement or a full refund.

How to order from Cavoire

It's very simple:

  1. Go to the product page and click "Add to cart".
  2. Check the variants you've selected carefully.
  3. Click "Check out".
  4. On the information page, enter your delivery details and confirm.
  5. Continue to the shipping page, where you'll see that delivery is 100% free.
  6. Then proceed to payment and choose one of the following secure, SSL-encrypted methods:
    1. Credit cards (Visa, Mastercard, Maestro, American Express)
    2. Shop Pay
    3. Google Pay
    4. Apple Pay
  7. Click "Complete order" and follow the instructions.

Having trouble with payment? Get in touch, we're here to help.

Lost parcel?

If your parcel is lost or could not be delivered, we will first send you a new parcel free of charge. If the order still hasn't been delivered 60 days after dispatch, you will receive a full refund.

Missed delivery or uncollected parcel

If a parcel is delivered to your address or left at a pickup point, the delivery costs remain our responsibility. However, if the parcel is not collected or is refused and returns to the sender, £15 may be deducted from your refund.

Contact

If you have any other questions, please don't hesitate to get in touch:

📧 Email: contact@cavoire.com
📞 Phone: +31 6 40072955
🏢 Business address: Goudsbloemvallei 44G, 5237 MJ, 's-Hertogenbosch, Netherlands (Not a return address)
💬 FAQ: Frequently Asked Questions (FAQ)